Shipping policy
Last Updated: June 2026
At ArcticPaw, we are committed to delivering your order as quickly and safely as possible. Below you’ll find everything you need to know about our shipping process.
Processing Times
All orders are processed within 1–3 business days after payment confirmation.
During periods of high demand, processing times may be slightly extended. If this happens, we will keep you informed every step of the way.
Shipping Times
Estimated delivery times:
- Germany: 7–12 business days
- Austria: 7–14 business days
- Switzerland: 8–15 business days
- Other European countries: 7–15 business days
Please note that delivery times are estimates and may vary due to customs procedures, weather conditions, carrier delays, or peak seasonal demand.
Order Tracking
Once your order has been shipped, you will receive a tracking number via email.
You can monitor the status of your shipment at any time using our Track Your Order page.
Shipping Costs
Shipping costs are calculated and displayed at checkout before payment is completed.
Any applicable shipping fees will be clearly shown before you place your order.
Lost or Delayed Packages
While we work with trusted shipping partners, delays can occasionally occur.
If your package appears delayed, please contact us at:
support@arcticpaw.shop
Our team will investigate the issue and provide assistance as quickly as possible.
Incorrect Shipping Information
Customers are responsible for ensuring that shipping information is accurate at checkout.
If an incorrect address is provided, additional shipping charges may apply if a replacement shipment is required.
Customs and Import Duties
For international shipments, customs duties, taxes, or import fees may apply depending on your country’s regulations.
These charges are the responsibility of the customer.
Damaged Packages
If your package arrives damaged, please contact us within 48 hours of delivery and include photos of the package and product.
We will review the situation and work toward a fair resolution as quickly as possible.
Contact Us
If you have any questions regarding shipping, please contact us:
📧 support@arcticpaw.shop
Thank you for choosing ArcticPaw.
We’re honored to be part of your adventures with your best friend.